Shipping Info

In-stock items will be shipped within 1-2 working days via Australia Post.

If you need to ensure same day delivery, just email us at: hello@outerisland.com.au before you place the order and we'll arrange it :)

Shipping Options:

Australia
Standard shipping is free for all orders over $80. Shipping prices may vary from $5 to $15. Once your order is shipped, you'll get an email confirmation from us with a tracking number (if available). Delivery within Australia normally takes 2-7 business days to arrive.

Express domestic shipping is available. Prices vary from $15 to $25 depending on the size and weight of your order. Once your order is shipped, you'll get an email confirmation from us with a tracking number. Delivery within Australia normally takes 2-3 business days to arrive.

United States
We now offer standard shipping to the United States with automatic free shipping for any orders over $300 AUD. Shipping prices start from $30 AUD. Once your order is shipped, you'll get an email confirmation from us with a tracking number. Delivery timing may take up to 7-14 business days depending where in the US. Please note during the holiday season delivery can be delayed so make sure to place your orders early.

International
For other countries, please email hello@outerisland.com.au and we can organise special delivery for you.

Returns/Exchanges

We take every care to get your goods to you safely and to show accurate photos and descriptions on our website. Our items are all handmade, so each does differ slightly in person. Additionally, as we use natural materials, there may be some natural imperfections present in the fiber of the linen, grain of the wood, or within the jute twine.

Pre-orders
Please be certain of your pre-order as we do not accept cancellation on pre-orders that are placed. Refunds will only be provided if an item is assessed and deemed to be faulty.

We only offer refunds or exchanges on products that have arrived damaged or are significantly different from the description or the photograph (not for any natural imperfections present as described above). For any returns or exchanges please be sure to email us at hello@outerisland.com.au before you ship your package back to us so we know to expect it.

We are happy to accept a return/exchange within 14 days of receipt of item. No returns/exchanges will be processed after this time.

We do not provide refund or exchange for change of mind. And we do not provide any refunds or exchanges for items purchased at a market. Sale items and some specials items are final sale and will be marked as such.

To return/exchange an item:

1. Email us and then please return your item(s) to the return address on your envelope. Include any original paperwork with the order and note down the key details or keep a copy for yourself.

2. Once we have the item(s) we are happy to refund the cost of the product(s) to you or issue an exchange. Shipping costs excluded.

3. Refunds can only be processed to the credit card you used to pay originally. There are no exceptions to this.